Seamus Phan

Using the Internet as a Service Quality Weapon to leapfrog your competition VideoCD 2001

This is in the VideoCD (VCD) format, which is playable on most modern DVD players as well as modern computers and laptops capable of playing back VideoCD or DVD formats. Running time around 60 minutes.

About The Author

Seamus Phan, PhD

Seamus is Asia's thought leader on the Internet, digital media, e-learning, knowledge management (KM), customer service and high- tech marketing. He is the president of KnowledgeLabs News Center (knowledgelabs.net), and the advisor of McGallen & Bolden Knowledge Inc., part of McGallen & Bolden Group (mcgallen.net), an international management, marketing and high-tech consulting group. 

Seamus is a published author, having published books, e-books, video and audio training materials on service quality, Internet, ISO 9000, ISO 14000, and e-business. He is a TV and radio commentator, contributing editor and analyst to world-class media such as TechTV, CNBC, NewsRadio, CMP Media, and CNET. He is an accredited journalist of ASPBE and NWU. He has conducted pioneering research in the retardation of autoxidation in lipids in 1981, and his research was rated as graduate-level research at an age of 17. Seamus earned a doctorate in business (Greenwich) and a masters in information technology and distance education. He was inducted in the Marquis Who's Who in the World, the International Biography Centre (UK)'s Men and Women of Distinction, and the Barons 500 Leaders of the New Century, alongside the likes of Sir Arthur C Clarke, Bill Gates and President George W Bush. Find out more about Seamus at www.SeamusPhan.com.