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Published Book or Work by:

Seamus Phan

Service Quality - The Enlightened Approach

Service Quality - The Enlightened Approach
Buy this book
Published by McGallen & Bolden Associates
1994
ISBN: 9810064578
Rather than stick to motivational approaches ("quick-patchers or fixes"), Seamus uses a synergistic approach of motivation and implementation. The program has been implemented in multi-million projects.

About The Author

Seamus Phan, PhD

Seamus is Asia's thought leader on the Internet, digital media, e-learning, knowledge management (KM), customer service and high- tech marketing. He is the president of KnowledgeLabs News Center (knowledgelabs.net), and the advisor of McGallen & Bolden Knowledge Inc., part of McGallen & Bolden Group (mcgallen.net), an international management, marketing and high-tech consulting group. 

Seamus is a published author, having published books, e-books, video and audio training materials on service quality, Internet, ISO 9000, ISO 14000, and e-business. He is a TV and radio commentator, contributing editor and analyst to world-class media such as TechTV, CNBC, NewsRadio, CMP Media, and CNET. He is an accredited journalist of ASPBE and NWU. He has conducted pioneering research in the retardation of autoxidation in lipids in 1981, and his research was rated as graduate-level research at an age of 17. Seamus earned a doctorate in business (Greenwich) and a masters in information technology and distance education. He was inducted in the Marquis Who's Who in the World, the International Biography Centre (UK)'s Men and Women of Distinction, and the Barons 500 Leaders of the New Century, alongside the likes of Sir Arthur C Clarke, Bill Gates and President George W Bush. Find out more about Seamus at www.SeamusPhan.com.

More Information...
Business , Communications , Community/Public Affairs , Consumer Affairs , Counseling/Career Guidance , Educational , How-To , Labor/Management , Money/Finance , Multicultural , Psychology , Reference , Regional , Social Sciences
 
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