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Published Book or Work by:

Stephan Spencer

Speak the customer's language

Speak the customer
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Published by Unlimited magazine (an IDG publication)
December 2002
I decided to go on a virtual field trip through the corporate sites of the biggest companies in New Zealand. I'm amazed I stayed awake. You'd think by now corporates would have realised their online visitors don't want to read marketing-speak, testaments to the brand, letters from the chief executive or assorted press releases.
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Business , How-To , Internet
 
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